In 1954, Malcolm Carver died. Ownership of the business went to George, an only child. George was faced with relocating the business due to urban renewal in the West End. He purchased a small gas station (1500 square feet) in Somerville and added a warehouse and a garage to store inventory, increasing the property to 3,000 square feet.
George ran the business until December 1, 1964, when he died of a heart attack. His age was 37 and his wife Frances was 35. At this time, the work force consisted of two glaziers, Charlie Goldsmith (Sam Goldsmith's son) and Dennis McNamara, and a bookkeeper, Kay Salani.
Except for having knowledge of some of the customers Frances’ late husband dealt with, Frances was not a part of the business. With the help of Kay, Charlie, and Dennis, Frances took over the business.
It took quite a few months for Frances to absorb everything. In a small business, the proprietor wears many hats. Frances had to learn how to take calls and get the proper information, how to do the billing, and how to collect bad debts.
Frances met with suppliers, learned about their products, became familiar with their prices, and was able to quote prices to customers. She familiarized herself with insurance, union contracts, regulations, and all other aspects of running a business.
National Plate Glass was mainly in the glass replacement business. Replacing broken lites of glass in storefronts for businesses that carried glass insurance. The bulk of their customers were the people in the claims department of the insurance companies, such as Royal Globe, Commercial Union, The Hartford, etc.
As a service to insurance companies, they did inspection reports for them, for their newly insured customers. The inspections were done by the glaziers, if they had time, or by Frances on the weekends.
The company also serviced the glass replacement needs of several food chain stores, department stores, and utility companies in Boston and the surrounding areas. The company also did replacement glass installations for other glass companies whose primary business was construction.
Along with the above, the company was very active in storefront renovations, sold tabletops, tub enclosures, storm windows, mirrors, etc.
When George was in the business, he measured the glass, sent the men on the job, and was able to lend a hand if they needed one. Since this was not Frances' line of expertise, she needed another glazier and was fortunate enough to hire the President of the Glaziers Union, Jimmy Broderick, as her third glazier.
He was a very personable and knowledgeable man. When he wasn't setting glass, he was on the road seeing customers. Charlie did the measuring. Frances took over the nighttime emergency calls.
There were times during the year that business dropped off, especially in the summer. Frances decided to learn how to bid jobs because construction usually took place during these slow months.
With Jimmy's help, she learned to read blueprints. Frances started with small jobs that required a $100.00 bid deposit, which meant that they were about $2,000.00, a job.